Job Title: Product Consultant
Principle Duties And Responsibilities
Provides "forward-looking" technical services to optimize network reliability and performance for designated key customers. Assist higher level AS Engineers to evaluate the customer's network for performance, scalability, and security and provides recommendations to network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. Also, partners on short-term projects such as recommendation and implementation of new Juniper software and hardware features in the customer's network.
Uses professional knowledge to review and assess software bugs.
Delivers technical consulting services such as technical analysis and report (bugs report, health check analysis, sw upgrade analysis, config review, etc…)
Assists the higher level AS Engineers in conducting Juniper product health checks and product trending in order to identify potential product performance problem areas.
Member of team to review and evaluate customer network plans and assists in new feature implementation and product deployment planning.
Reviews and evaluates customer network design/ topology/ config and make configuration/topology recommendation(s) to optimize operational performance.
Follows-up on hardware or software performance trends identified by the Service Manager to develop resolutions.
Documents and maintains customer network solutions knowledge and educates other internal Juniper resources for better support experience.
Bachelor’s degree in Engineering or Computer Science or equivalent.
Minimum of 3 years of hands-on experience implementation and troubleshooting technical support of large, complex IP- Based Networks which may include multiple vendors.
In-depth, demonstrated architecture knowledge of protocols service provider networks, at both network and system levels.
Expert communication and interpersonal skills.
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalent strongly desired.